Evaluasi implementasi sistem informasi manajemen apotek di Kabupaten Pati: studi kepuasan layanan pengguna

Evaluation of the implementation of pharmacy management information system in Pati Regency: user service satisfaction study

Abstract

Management Information System (MIS) is a system that supports information management to assist in decision-making and management control by utilizing Human, Organization, Technology-Fit (HOT-FIT) and Microsoft Access support as the basis for data management. This study aims to analyze the implementation of Pharmacy Management Information Systems (SIM) and user satisfaction levels in Pati Regency. The method used is quantitative with a descriptive-analytical approach and a cross-sectional design. The sampling method used is Purposive Sampling. Data were obtained thru a SIM implementation and user satisfaction questionnaire, then analyzed using the Kendall’s Tau test. The study involved 60 respondents, the majority of whom were female (86.7%), aged 26–31 years (38.3%), with a work experience of 1–5 years (58.3%), and consisted of pharmacists and employes in equal proportions (50.0%). The results show that the implementation of the SIM in all aspects of HOT-FIT falls into the good category, and user satisfaction falls into the satisfied category. Statistical tests show a significant relationship between the implementation of the Pharmacy SIM and user satisfaction (r = 0.728) (p = 0.000).